Our Ned’s Club members expect the most exclusive service at our Club. The Club Operations Manager (Evening Focus/PM Shifts) is responsible for overseeing all late-day and closing operations across the Club’s dining venues, lounges, bars, and event spaces. This role serves as the senior Manager on Duty (MOD) during evening hours, ensuring exceptional member experience, operational excellence, financial integrity, and brand standards across multiple outlets.

This position is critical in protecting the Club’s reputation during peak social hours, managing VIP relations, and ensuring seamless coordination between front-of-house, culinary, beverage, events, and security teams.

Do you want to join one of the best places to work in hospitality?

What’s the role?

Club Operations Manager

Who we are…

The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.

Seven years after launching The Ned London in 2017, we are proud to have opened a Ned’s Club in the US capital in 2025, our fourth and newest location.

The property…

Ned’s Club Washington DC is a members’ club set over three floors of a neoclassical style building situated within President’s Park at 734 15th Street NW.

The Riggs Building sits opposite the US Treasury and was constructed in 1930. The 12-storey building is located around the corner from the White House and sits above the Milken Center for Advancing the American Dream, formerly the historic Riggs Bank Corcoran branch.

The Club has a Rooftop Terrace and Loft Restaurant with views overlooking the White House, US Treasury and Washington Monument, plus a Founder’s Dining Room, The Library, Drawing Room, Gallery and Conservatory. On level nine, there is a self-contained floor of private event spaces.

As the Club Operations Manager you will report to the Head of Club F&B Operations and play an integral part of the F&B Operations team. You will

• Oversee all club outlets during evening service and closing periods
• Ensure seamless execution of dinner, lounge, and late-night programming
• Monitor service flow, staffing levels, and guest experience across venues
• Support outlet leaders in real-time problem solving and decision making
• Act as escalation point for member concerns, service recovery, and special requests
• Maintain strong floor presence to recognize and engage VIPs and key members
• Ensure personalized service standards are upheld throughout the evening
• Oversee staggered closing procedures across restaurants, bars, lounges, and event spaces
• Coordinate event breakdowns, room resets, and next-day readiness
• Partner with culinary and beverage teams to maintain service quality and pacing
• Ensure accurate end-of-day reporting, revenue reconciliation, and cash handling
• Monitor labor compliance, overtime controls, and proper shift closures
• Verify adherence to alcohol service standards and local regulations
• Complete nightly incident and operational reports
• Protect club standards during late hours when leadership presence is reduced
• Address safety concerns in partnership with security and facilities teams
• Ensure cleanliness, ambiance, and music levels align with brand expectations
• Provide coaching and real-time feedback to outlet managers and supervisors
• Reinforce service culture, professionalism, and accountability
• Support onboarding and training initiatives for evening teams

What you can bring to the role:

• 5+ years in luxury hospitality, private clubs, or high-end multi-outlet environments
• Proven leadership in evening or high-volume service operations
• Experience managing VIP clientele and member-driven environments
• Private members’ club or lifestyle hospitality experience
• Multi-venue oversight (restaurants, lounges, events)
• Strong knowledge of POS systems, labor controls, and financial reporting
• Exceptional guest engagement and emotional intelligence
• Calm, decisive leadership in fast-paced environments
• Strong operational and financial acumen
• Ability to manage multiple venues simultaneously
• High standards of professionalism and discretion
• Evening-focused schedule including nights, weekends, and holidays
• Floor-based leadership role requiring extended standing and mobility
• Fast-paced, luxury hospitality environment
• Proficient in POS systems (Micros), events software (Tripleseat or similar), and payroll platforms (Evention/ Dayforce).
• ServSafe, TIPS, and ABRA Manager’s License preferred
• Ability to lift, pull, push up to 35 lbs
• Able to stand for long periods of time throughout shift

What can The Ned’s Club give to you?

• Salary of up to $115,000/year
• Medical, Dental, Vision, Company Paid Life, STD, LTD Insurance
• Complimentary meals in our friendly team restaurant
• Exciting learning and development programs to help progress your career
• Exclusive rates with our hotels for stay and dining, exclusive rates for your family and friends for hotel stays.
• Paid time off
• 401k matching
• Employee assistance program – advice and support
• Reward and recognition initiatives