Job Title: Director of Operations

Reporting to: Managing Director

Who We Are…

The Ned NoMad is a new members’ club and hotel that opened in the heart of New York in summer 2022. It’s the first international ‘Ned’ site to open following the launch of The Ned London in 2017.

The Property…

Located in The Johnston Building and formerly the NoMad Hotel in Manhattan, the property was built in 1903 as a store and office building. The original architectural features have been honored, with interiors designed by the Soho House Design team.

The Ned NoMad offers a mix of members-only and public spaces, including 167 bedrooms and suites. Ned’s Club will give members access to a rooftop bar and terrace restaurant as well as a first-floor bar, grill, and lounge with live entertainment from The Atrium Stage, seven nights a week. New to the property is Cecconi’s, a modern day classic Italian restaurant.

Job Description:

We are looking for a Director of Operations to support and report to the Managing Director. This is a fast-moving business and requires a leader that can multi-task.

The Director of Operations is responsible for the overall performance of the hotel operations, providing strategic leadership and operational oversight for all guest-facing and back-of-house departments including Rooms, Food & Beverage outlets, Engineering, Security, Housekeeping, Front Office, and Guest Services. This position ensures exceptional guest experiences, operational efficiency, financial performance, and compliance with all company standards.

Key Responsibilities:

• Oversees all hotel operations, including Front Office, Housekeeping, Guest Services, Engineering, Security, and Food & Beverage
• Leads the operations team: the departmental leaders report directly to the Director of Operations
• Leads the operations team to maximize the full potential of each department & leader in driving revenue, controlling labor, expenses, driving consistent excellence in guest experience as well as work environment & culture.
• Collaborates on business plans to bring innovative and unique ideas to increase revenues & departmental profits
• Assists department leaders in resolving guest concerns and service recovery issues promptly and effectively
• Oversee VIP arrivals, group business, special events, and operational planning
• Ensure departmental and hotel financial goals are achieved through effective management of revenue, labor, supplies, and operating expenses
• Oversees departmental budgets, forecasts, schedules, staffing plans and weekly, daily, monthly reports
• Conducts routine inspections of guest rooms, public spaces, restaurants, event spaces, and back-of-house areas to ensure quality, cleanliness, safety, and maintenance standards are met
• Provides operational oversight for Food & Beverage outlets, bars, banquets, catering, and room service operations
• Partners with Food & Beverage leaders to drive service excellence, profitability, cost controls, and labor efficiency
• Collaborates with Engineering to ensure the physical condition of the hotel is maintained through preventive maintenance and capital improvement planning
• Acts in all matters related to the safety, security, satisfaction, and well-being of guests and team members
• Responds quickly to emergencies, safety incidents, and operational challenges.
• Mentors, develops, and evaluates department leaders, identifying opportunities for growth, training, and succession planning
• Oversee management and departmental training programs in conjunction with the Director of People and Development
• Develops and promotes employee engagement, recognition, and motivation initiatives
• Ensures accurate and effective interdepartmental communication
• Leads regular operational meetings to communicate business priorities, performance expectations, and organizational updates
• Performs Manager-on-Duty responsibilities as required

Preferred Qualifications:

• Must have 7+ years’ experience in a senior role in hotel operations with a strong background in Food & Beverage and a proven track record of leading a professional, efficient, high quality, service-oriented operation in a luxury or lifestyle hotel.
• Must be hands-on, strategic, guest centric, eye for detail while also encompassing a strong business and financial acumen
• Must be solution oriented
• Must possess excellent interpersonal/relationship building skills
• Must have supervisory, coaching, and staff development experience.
• Proven success of “champion of the culture,” facilitating excellent communication and engagement
• Team focused with an understanding of the bigger picture and how you can contribute

Our Doors Are Yours to Open…

The Ned is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Work Perks…

• Medical, Dental, Vision, Company Paid Life, STD, LTD Insurance
• Referral bonus + competitive compensation
• Career development, career training and the opportunity to work internationally
• Flexible work schedules
• Discounted family rates
• Family meals
• Two weeks’ vacation, 9 days PTO, 9 Holidays
• Complementary Soho House Membership