THE ROLE

The Ned NoMad is seeking an Operations Coordinator to provide administrative and operational support across the hotel, members’ club, and food & beverage operations. This role serves as a central point of coordination for departmental initiatives, reporting, communications, scheduling, projects, and day-to-day operational activities. The Operations Coordinator works closely with department leaders to ensure seamless execution of service standards, operational goals, and member and guest experiences.

The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced luxury hospitality environment requiring strong cross-functional collaboration.

KEY RESPONSIBILITIES:

• Coordinate daily operational communications across Rooms, Membership, Food & Beverage, Engineering, Housekeeping, Sales, and Security departments.
• Coordinate vendor site visits related to inspections, repairs, preventive maintenance, and capital projects, ensuring proper scheduling, access, communication, and follow-through across departments.
• Assist with implementation and follow-up of operational initiatives, action plans, and special projects.
• Conduct daily property walks with representatives from multiple departments, ensuring action items are assigned and ultimately resolved.
• Track departmental objectives, performance metrics, and project timelines.
• Prepare operational reports, presentations, meeting materials, and summaries.
• Maintain departmental policies, procedures, and operational documentation.
• Assist with menu updates, outlet communications, and operational calendar management.
• Manage project timelines and support implementation of new systems, procedures, and service initiatives.
• Compile weekly and monthly operational reports.
• Assist with labor, revenue, productivity, and service performance reporting.
• Maintain accurate records, contracts, permits, licenses, and operational files.
• Support invoice processing, expense tracking, and administrative purchasing activities.
• Ensure confidential handling of employee, guest, member, and business information.

KEY REQUIREMENTS

• 2+ years of hospitality, hotel, club, restaurant, or administrative operations experience.
• Strong organizational and project management skills.
• Excellent written and verbal communication abilities.
• Advanced proficiency in Microsoft Office Suite, particularly Excel, Outlook, PowerPoint, and Word.
• Ability to manage multiple priorities while maintaining attention to detail.
• Professional demeanor and commitment to exceptional service standards.

PREFERRED QUALIFICATIONS

• Luxury hotel, private club, or lifestyle hospitality experience preferred.
• Experience with hotel PMS, POS, reservations, or membership systems preferred.

PHYSICAL REQUIREMENTS

• Must be able to seize, grasp, turn, and hold objects with hands.
• Must be able to stand and walk for extended periods, including up to 8 hours.
• Must be able to move quickly throughout the property in a fast-paced environment.
• Must be able to move, pull, carry, or lift between 20 and 60 pounds.
• Must be able to kneel, bend, crouch, and climb as needed.
• Must be able to use a step ladder.

Work Perks…

• Medical, Dental, Vision, Company Paid Life, Short Term Disability, Long Term Disability Insurance, 3% match in 401k
• Referral bonus + competitive compensation
• Career development and career training
• Flexible work schedules
• Discounted family rates
• Family meals

OUR DOORS ARE YOURS TO OPEN

The Ned is proud to be an equal opportunity employer. We seek to recruit, develop, and retain the most talented people from a wide range of backgrounds, perspectives, and experiences. We welcome applications from all genders, races, religions, ages, sexual orientations, parents, veterans, people living with disabilities, and those who bring diverse viewpoints to our business.