FULL_TIME

PART_TIME

City of London

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The Ned City Of London

The Ned City of London Guest Experience

Situated in the heart of the City, in the former Midland Bank headquarters, The Ned houses Ned’s Club, a private members’ space, gym and rooftop, alongside a public spa, ten restaurants and bars and 250 hotel bedrooms. Do you want to join one of the best places to work in hospitality? What’s the role?Guest Experience Call Agent Where will you be working?Going above and beyond for our guests is our Guest Experience team. This group of customer service professionals always go the extra mile to make our guests’ time with us special. What will you be doing? <ul><li>Excellent customer service is in your DNA, and you’ll be providing this to our guests and members</li><li>You’ll be looking after all incoming calls and emails for reservations, encompassing our restaurants, rooms, member services, and spa</li><li>You&#39;ll share your guests relations expertise with our agents to support their training and development</li><li>Shifts vary, you will be working 8 consecutive hours between 0700 – 2330, weekends and occasional night shifts</li></ul> What can The Ned give you?<ul><li>Salary of £15.35/hour (including service charge)</li><li>Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast</li><li>Exciting learning and development programmes to help progress your career</li><li>Exclusive rates at The Ned for staying and eating for you, your family and friends</li><li>Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping, and cinema discounts</li><li>Your birthday off after a year of service and more holiday after five years</li><li>Paid volunteer day</li><li>Refer a friend scheme</li><li>Regular social events, including an annual pool party</li><li>Employee assistance programme – 24/7 advice and support</li><li>Reward and recognition initiatives</li></ul> What you can bring to the role?<ul><li>Previous experience in similar industry would be beneficial</li><li>Good knowledge of Opera PMS</li><li>Understanding of Open Table and Sales Force systems</li></ul> At The Ned, we don&#39;t just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality. Please let us know of any specific needs you may have during your interview. All candidates must be eligible to live and work in the UK to be considered for this role. Apply today and join us as a Guest Experience Call Agent #lovethened

Guest Experience Call Agent

Hourly pay of £15.35 including service charge

Guest Experience Manager (Assistant Manager of Reservations)

Salary of up to £38,900 including service charge

Head of Guest Experience (Head of Reservations)

£48,000 per year including service charge

The Ned City of London Pastry Kitchen

Pastry Chef de Partie

Estimated yearly pay of £36,712 - £17.65 per hour including service

The Ned

Linen Porter

£14.60 per hour (including service charge)

The Ned City of London Housekeeping

﻿Laundry and Uniform Attendant

Up to £14.60 per hour (including service charge)

Senior Guest Experience Agent

Estimated yearly pay of £32,986 - £15.85 per hour including service charge

The Ned City of London Front Office

Front Office Night Manager

Salary of up to £40,000 per year including service, depending on experience

The Ned City of London

Runner

Estimated yearly pay of £29,120 - £14.00 per hour including service

Host 

Estimated yearly pay of £35,360 - £17.00 per hour including service

The Ned City of London Concierge

﻿Doorperson

Estimated yearly pay of £29,744 - £14.30 per hour including service

The Ned City of London Purchasing

Stores Assistant / Cellar Person

Salary of £29,600 per year, including service charge

Waiter

Chef de Partie - all levels

Estimated yearly pay of up to £37,336 (including service) - depending on experience

Bartender

Estimated yearly pay of £35,360 - £17.00 including service

29 Vacancies

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