Head of Rooms Operations

Hotel, London

City of London•Salary from £70,000 (including service charge) upwards, dependant on experience•Full time

Responsible for our key front of house functions of front office, housekeeping, concierge, and guest relations, the Head of Rooms Operations will lead and positively represent this large guest-facing department of high-performing teams who always deliver an exceptional guest and member experience.


Do you want to join one of the best places to work in hospitality?


What’s the role?

Head of Rooms Operations


About The Ned:

The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.


The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. It has since expanded to include The Ned NoMad in New York, The Ned Doha, and Ned’s Club Washington DC. Each property is unique and tailored to it’s location, but the ethos of The Ned remains the same; to create a space for like-minded professionals to meet, work, and have a good time.


The Ned City of London, where this role is based, houses Ned’s Club - a private members’ space, gym and rooftop - alongside a public spa, a whole floor of event spaces, ten restaurants and bars, and 250 hotel bedrooms.


Reporting into the Hotel Director you will:

  • Strategically plan and execute front office, concierge, guest relations, and housekeeping operations, including budgeting, scheduling, departmental training, and team performance and development
  • Demonstrate a positive leadership style, guiding your departmental HODs with a commercial mindset, proactive approach, problem solving mentality, and excellent communication skills
  • Promote a service driven culture that reflects our Ned values by being a highly visible leader, regularly engaging and interacting with our guests, members, and VIPs
  • Collaborate with key functions such as people and development, engineering, or IT to maintain the excellent partnerships essential to a successful rooms operation
  • Represent the hotel function on cross-departmental projects, driving a culture of continuous improvement with a focus on impactful actions
  • In the absence of the Hotel Director, you will serve as the primary point of contact for the Hotel operation, keeping things running smoothly and addressing any issues that may arise


What The Ned can give you:

  • Salary from £70,000 (including service charge) upwards, dependant on experience
  • Every house membership of Soho House
  • Enhanced parental leave, company sick pay and pension
  • Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast
  • Exciting learning and development programmes to help progress your career
  • Exclusive rates at The Ned for staying and eating for you, your family and friends
  • Wellbeing and health benefits, including Wagestream and Benefit Bank - our exclusive platform with access to hundreds of gym, shopping, and cinema discounts
  • Your birthday off after a year of service and more holiday after five years
  • Paid volunteer day
  • Regular social events, including an annual pool party
  • Employee assistance programme – 24/7 advice and support
  • Reward and recognition initiatives


What you can bring to the role:

  • Previous experience at a Head of Department level with exposure to at least front office and housekeeping is essential, and experience in a similar environment is advantageous
  • You’ll have a proven track record of building, developing, and leading high performing teams, ideally with experience of managing and leading heads of department
  • You’ll have the ability to balance the strategic and the operational, equally comfortable when driving performance in our busy day-to-day or long-range planning and setting the strategy
  • Our Head of Room Operations is the driving force behind collaboration between all the operational and support functions that work in tandem to create exceptional guest and employee experiences, so you’ll bring impeccable relationship building skills and evidence of working on impactful, multi-department projects
  • You’ll be actively engaged in our industry, keeping up with market trends and be at the forefront of guest and employee experiences
  • You’ll be familiar with the systems we use. Opera property management system (V5) is a given, Knowcross, Open Table or any others is a bonus


At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.


Please let us know of any specific needs you may have during your interview.


All candidates must have the right to work in the UK to be considered for this role.


Apply today and join us as Head of Rooms Operations


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