Our Ned’s Club membership team is looking for a leader to oversee the day-to-day membership experience and manage its digital platforms. They will lead the membership teams, systems and processes that support our members.

Do you want to join one of the best places to work in hospitality?

What’s the role?

Head of Membership

About The Ned:

The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.

Seven years after launching The Ned London in 2017, we are proud to be opening a Ned’s Club in the US capital, our fourth and newest location.

The property:

Ned’s Club Washington DC is a members’ club set over three floors of a neoclassical style building situated within President’s Park at 734 15th Street NW.

The Riggs Building sits opposite the US Treasury and was constructed in 1930. The 12-storey building is located around the corner from the White House and sits above the Milken Center for Advancing the American Dream, formerly the historic Riggs Bank Corcoran branch.

The Club has a Rooftop Terrace and Loft Restaurant with views overlooking the White House, US Treasury and Washington Monument, plus a Founder’s Dining Room, The Library, Drawing Room, Gallery and Conservatory. On level nine, there is a self-contained floor of private event spaces.

Reporting into the Executive Director of Membership & Programming you will:

• Ensure that the members’ first touchpoint with Club reception is a positive experience. Work with the club reception manager to set goals and metrics for success.

• Ensure members are delighted by their experience in the Club, while following Club etiquette and rules. Work with the member relations manager to set goals and metrics for success.

• Maintain a presence in the Club acting as a face of the Club to members.

• Lead approach for responding to member enquires in a professional and timely manner. Ensure case log is routinely cleared each week and work with membership coordinators to support this effort.

• Lead members’ digital experience is successful. Coordinate with global digital teams to track digital issues and ensure resolution.

• Lead onboarding activities for all membership team staff and ensure that training and professional development opportunities are available in partnership with our people and development team.

• Develop team policies and procedures to create and efficient, effective and transparent working environment.

• Build relationships across the Club management team, working in partnership with the food and beverage team to create and maintain open lines of communication.

• Lead teams and work with managers to ensure there is membership team support across Club during key times.

• Develop dashboards and business intelligence to facilitate effective decision making across the membership team.

• Work with the executive director to create annual budget, develop forecasts and track progress each month.

• Lead the team in the production of our desserts and bread program our Restaurants, Catering and Events, ensuring that all desserts are prepared and presented to our exceptional Ned standards

• Achieve all commercial deliverables for your kitchen- including menu costing and creation, budget and P&L management, weekly and monthly reporting, recruitment and labor spend

• Lead all people leadership tasks - including team recruitment, development and performance chats, onboarding new starters

• Guide and develop your kitchen leadership team, sharing accountability and growing the future talent of The Ned

• Be a guardian of dessert production, quality and presentation, monitoring all pastry productions leaving your kitchen and providing coaching and feedback to the team where needed

• Create and monitor a safe and clean kitchen environment, protecting our guests and team from any possible harm

• Protect our excellent food safety ratings and audit standards by always keeping a close eye on procedures and practices, keeping impeccable records, and implementing action plans where necessary

What The Ned can give you:

• Salary of up to $120,000 per year

• Medical, Dental, Vision, Company Paid Life, STD, LTD Insurance

• Complimentary meals in our friendly team restaurant when the Ned’s Club opens

• Exciting learning and development programs to help progress your career

• Exclusive rates with our hotels for stays and dining, exclusive rates for your family and friends for hotel stays.

• Paid time off to include vacation, holidays, sick, etc…

• 401k matching

• Employee assistance program –advice and support

• Reward and recognition initiatives

What you can bring to the role:

• Bachelor’s degree or equivalent years of experience in a related field.

• Minimum of 5 years of experience in membership, project management, digital platforms and management preferred.

• Exceptional communication and interpersonal skills with a strong customer service orientation.

• Strong leadership skills with the ability to motivate and develop a team.

• Ability to analyze data and market trends to inform strategic decisions.

• Passion for building community and creating memorable experiences for members.

• Required to work beyond normal office hours, including some nights and weekends, depending on business needs.

At Ned's Club, we don't just celebrate our diversity, we challenge ourselves to do even better. Ned's Club is committed to being the best place to work, and ensuring that we have a leading diversity, equity and

inclusion program is central to making that vision a reality.

Please let us know of any specific needs you may have during your interview.

All candidates must be able to live and work in the US to be considered for this role.

Apply today and join us as our Head of Membership

#lovethened