Our Ned’s Club membership team is looking for a leader to oversee the building of Ned’s Club membership base and leading partnerships in the community. This role will focus on developing and implementing strategic initiatives to attract, retain and enhance the member experience.

Do you want to join one of the best places to work in hospitality?

What’s the role?

Head of Membership Development

About The Ned:

The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.

Seven years after launching The Ned London in 2017, we are proud to be opening a Ned’s Club in the US capital, our fourth and newest location.

The property:

Ned’s Club Washington DC is a members’ club set over three floors of a neoclassical style building situated within President’s Park at 734 15th Street NW.

The Riggs Building sits opposite the US Treasury and was constructed in 1930. The 12-storey building is located around the corner from the White House and sits above the Milken Center for Advancing the American Dream, formerly the historic Riggs Bank Corcoran branch.

The Club has a Rooftop Terrace and Loft Restaurant with views overlooking the White House, US Treasury and Washington Monument, plus a Founder’s Dining Room, The Library, Drawing Room, Gallery and Conservatory. On level nine, there is a self-contained floor of private event spaces.

Reporting into the Executive Director of Membership & Programming you will:

Develop and implement comprehensive membership growth strategies to build and maintain a diverse membership over the next five years.
Conduct market research to identify trends and opportunities in the luxury membership sector. Turn research into strategies to build diverse membership base. Track progress against strategy and goals.
In partnership with the Executive Director, help select and support the Membership Committee as a major lever for growth.
Serve as team lead for all communications. Develop draft newsletter, social media and events content in partnership with the global communications team.
Serve as team lead for luxury brand partnerships, working with the global partnerships team to build sponsorships and ensure the events team can effectively execute partnership strategies.
Lead the membership development team, providing training and support to ensure high-quality service and engagement.
Set revenue and retention performance metrics for the team and track progress against membership goals.
Monitor membership trends, analyze data, and prepare reports for senior management on growth initiatives, member satisfaction, and retention efforts.
Adjust strategies based on feedback and performance metrics to continuously improve membership offerings.
Work with the executive director to create annual budget, develop forecasts and track progress each month.
Create partnerships and collaborations with local businesses, organizations, and influencers to enhance member value and foster community connections.
Represent Ned’s Club at industry events, conferences and networking opportunities to promote membership growth.
Ensure that the members’ first touchpoint with Club reception is a positive experience. Work with the club reception manager to set goals and metrics for success.

What The Ned can give you:

Salary of up to $110,000 per year
Medical, Dental, Vision, Company Paid Life, STD, LTD Insurance
Complimentary meals in our friendly team restaurant when the Ned’s Club opens
Exciting learning and development programs to help progress your career
Exclusive rates with our hotels for stays and dining, exclusive rates for your family and friends for hotel stays.
Paid time off to include vacation, holidays, sick, etc…
401k matching
Employee assistance program –advice and support
Reward and recognition initiatives

What you can bring to the role:

Bachelor’s degree or equivalent year’s of experience in a related field.
Minimum of 5 years of experience in membership development, community engagement and communications preferred.
The ideal candidate will have a strong network in Washington, DC and relationships with brands and potential partners.
Proven track record of driving membership growth and enhancing member engagement.
Exceptional communication and interpersonal skills with a strong customer service orientation.
Strong leadership skills with the ability to motivate and develop a team.
Ability to analyze data and market trends to inform strategic decisions.
Passion for building community and creating memorable experiences for members.
Excellent critical thinking skills and the ability to exercise good judgment and solve problems quickly and effectively.
Energetic, flexible, collaborative, and proactive; a team leader who can positively and productively tackle strategic initiatives and immediate business needs, as well as connect with the local creative community.

At Ned's Club, we don't just celebrate our diversity, we challenge ourselves to do even better. Ned's Club is committed to being the best place to work, and ensuring that we have a leading diversity, equity and

inclusion program is central to making that vision a reality.

Please let us know of any specific needs you may have during your interview.

All candidates must be able to live and work in the US to be considered for this role.

Apply today and join us as our Head of Membership

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