Senior Founder's Concierge

Do you want to join one of the best places to work in hospitality? Our Membership and Development team are looking for a Leader to curate and elevate our Founder's Club experience.

What’s the role?

As the Senior Founder Concierge, you lead the recruitment, servicing and retention of the highest tier of membership, Founders. You will also lead a small team and liaison with other Club teams to support Founders.

About The Ned:

The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.

Seven years after launching The Ned London in 2017, we are proud to be opening a Ned’s Club in the US Capital, our fourth and newest location.

The property:

Ned’s Club Washington, D.C. is a private members’ club set over three floors of the old Walker Building, a neoclassical building situated within President’s Park at 734 15th Street NW. The 12-story building is located around the corner from the White House and sits above the Milken Center for Advancing the American Dream, formerly the historic Riggs Bank Corcoran branch.

As a key part of our membership team, reporting into the Head of Membership you will:

· Help set the annual membership goals and strategies to reach those goals each year. Report monthly on progress toward those goals

· Be the first point of contact for Founding Membership queries and help convert queries to membership

· Ensure al Founders are onboarded in a timely manner and consistently visit the Club

· Engage Founder Members and their team or guests with all of their needs while in the Club and in the local area

· Facilitate Founder inquiries for private event space ensuring a seamless transition to the Events team

· Develop and implement quarterly Founder programming

· Work closely with all department heads to assist Founder Members in getting the reservations they need to make their visits memorable

· Work closely with key vendors developing preferred vendors list supporting the Founder experience

· Collaborate with the membership team to ensure Founders are integrated into the larger member experience eco system

· Build rapport with our Founder Members over time, learning their preferences and what makes for an amazing experience

· Ensure all data related to Founders is captured in Club technology systems and is timely and update

· Manage a team of additional Founder Concierge(s)

What you can bring to the role:

· At least 10+ years’ experience as a concierge or the equivalent hospitality experience

· A luxury service mentality and commitment to service

· Proven experience leading a hospitality team

· Ability to collaborate with operational teams and management

· Exceptional knowledge and passion for all that the Club and Washington, DC has to offer, so you can make thoughtful and genuine recommendations

· Eager to assist, be approachable, have a bright personality, a genuine warmth and a passion for outstanding hospitality. A high standard of personal presentation and a welcoming vibe

· Ability to recall members preferences, their experiences and genuine ability to anticipate their needs

· High level experience in OpenTable, SalesForce and operational systems in a Windows environment is preferred

· Flexible availability to include holidays, evenings, and weekends

What The Ned can give you:

· Salary of up to $90k Annually

· Medical, Dental, Vision, Company Paid Life, STD, LTD Insurance

· Complimentary meals in our friendly team restaurant when the Club opens

· Exciting learning and development programs to help progress your career

· Exclusive rates with our hotels for stays and dining, exclusive rates for your family and friends for hotel stays

· Paid time off

· 401k matching

· Employee assistance program – advice and support

· Reward and recognition initiatives

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

Please let us know of any specific needs you may have during your interview.

All candidates must have the right to work in the US to be considered for this role.

Apply today and join us as a Founder’s Concierge

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