Guest Relations Agent

The Ned Doha

Doha•compettive•Full time

Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned’s Club, a private members’ club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.


Job Purpose:

As a Guest Relations Agent, your primary purpose is to enhance guest satisfaction by delivering an exceptional welcome experience, providing personalized services, and acting as the main point of contact throughout the guest's stay. You will ensure that all guests feel valued, respected, and cared for — from arrival to departure. Your role is essential in building guest loyalty and maintaining the reputation of the hotel’s luxury standards.


Responsibilities:

  • Greet and welcome guests with warmth, courtesy, and professionalism
  • Ensure smooth check-in and check-out procedures in coordination with the Front Office
  • Handle special requests, complaints, and VIP arrivals with discretion and efficiency
  • Provide detailed information on hotel services, local attractions, and events
  • Maintain detailed guest profiles to ensure personalized experiences for repeat guests
  • Anticipate guest needs and proactively offer solutions
  • Assist with room inspections and coordinate with other departments to ensure service excellence
  • Maintain a visible presence in the lobby to engage with guests regularly


Qualifications & Competencies:

  • Minimum 1–2 years of experience in a guest-facing role within a luxury hotel or resort
  • Exceptional interpersonal and communication skills
  • Proficient in hotel systems such as Opera or equivalent PMS
  • High level of personal presentation and grooming
  • Multilingual capabilities are a plus (English required; Arabic, French, will be an advantage)
  • Calm under pressure with a problem-solving mindset
  • Flexibility to work in shifts, including weekends and holidays


What’s In It for you?

  • One of the most iconic place to be and work
  • Amazing learning and development program
  • Discounted rates at The Ned Doha
  • Fantastic career growth opportunities


At The NED, we don't just celebrate our diversity, we challenge ourselves to do even better. The NED is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.


Apply today and join us as a Guest Relations Agent!


#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO #LoveTheNed