hotel_image.jpg

Hotel

The Ned City of London Guest Relations

Our Guest Relations team are a constant warm presence around the operation and are the faces of outstanding hospitality for our VIPs during their visit or stay. As Assistant Guest Relations Manager you will support the small but mighty team that anticipate VIP’s needs and collaborate with all departments to provide a tailored experience perfect for that guest. Do you want to join one of the best places to work in hospitality? What’s the role?Assistant Guest Relations Manager Who we are…The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time. The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned’s Club - a private members’ space, gym and rooftop - alongside a public spa, a whole floor of event spaces, ten restaurants and bars and 250 hotel bedrooms. Reporting into the Guest Relations Manager you will:<ul><li>Working closely with the Guest Relations manager and oversee the day-to-day guest relations operation, leading your team to be the ambassadors of outstanding hospitality for our VIP’s</li><li>Be the guardian of outstanding hospitality at The Ned, whether that is coaching and guiding the team and wider teams to deliver memorable experiences every time, or tackling glitches and complaints head on to find a solution for the guest</li><li>Closely monitoring commercial performance, you’ll support the Guest Relations Manager by providing direction and making decisions where needed to protect and drive profitability while also focussing on the guest experience</li><li>Use creativity in collaboration with the Front Office Manager in developing special projects and vision for the overall department.</li><li>Develop, grow and advise the reception team, providing the right tools and skills for the successful running of the business. </li><li>Collaborate with all other relevant departments to provide a seamless experience for every VIP</li><li>With a priority on providing every guest with an outstanding experience, your team will work hand in hand with the front office team, stepping in to provide support where needed</li><li>Build rapport with regular guests over time, learning their preferences and what makes for an amazing experience</li></ul> What you can bring to the role:<ul><li>Previous experience of delivering outstanding guest experiences</li><li>Our customers and guests expect the best, and our VIPs expect this and then some, so the highest standards are essential</li><li>An organised and detailed manner is non-negotiable, able to manage multiple priorities and a busy operation at the same time</li><li>A commercial mindset is needed in all our leaders. As second in command you will support the Guest Relations Manager in delivering excellent financial performance and results</li><li>Our operation can be high pressure and you’ll be the stable presence that our team look to, so a calm demeanour and a genuine passion for providing exceptional hospitality is essential</li></ul> What The Ned can give you:<ul><li>Salary of up to £36,000 per year, including service charge</li><li>Complimentary meals in our friendly team restaurant, Neddy’s - including monthly payday breakfast</li><li>Exclusive rates at The Ned for staying and eating for you, your family and friends</li><li>Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping and cinema discounts</li><li>Your birthday off, after a year of service and more holiday after five years of service</li><li>Paid volunteer day</li><li>Refer a friend scheme of up to £1,000</li><li>Regular social events, including an annual pool party</li><li>Employee assistance program – 24/7 advice and support</li><li>Reward and recognition initiatives</li></ul> At The Ned, we don&#39;t just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality. Please let us know of any specific needs you may have during your interview. All candidates must the right to work in the UK to be considered for this role. Apply today and join us as an Assistant Guest Relations Manager #lovethened

Assistant Guest Relations Manager

Yearly pay of up to £36,000 including service charge

The Ned City of London Wellness

Spa Therapist

£13.85 per hour + 10% service and retail commission

Spa Receptionist

Estimated yearly earnings of £28,808 - hourly pay of £13.85 including service charge + 10% commission, based on a 40 hour working week

Senior Spa Therapist

Estimated yearly pay of £32,968 - £15.85 per hour, plus retail commission

The Ned City of London Guest Experience

Reservation & Guest Experience Agent

Estimated yearly pay of £30,368 - £14.60 per hour including service

The Ned City of London Housekeeping

Turndown Attendant

The Ned City of London Concierge & greeters

﻿Night Doorperson

Up to £28,184 per year (including service charge)

The Ned City of London Hotel

Assistant Night Manager

Salary of £34,000 per year, including service charge

Housekeeping Porter

Head of Guest Experience

Up to £48000pa (including service charge)

﻿Housekeeping Supervisor

Salary of £34,500 per year including service charge, after successful completion of first 90-day objectives

The Ned City of London Engineering

Shift Engineer

The Ned City of London Security

Duty Security Officer

Salary of £32,222/year including service charge

Room Attendant

Salary of £14.85 p/h including service charge

﻿Laundry and Uniform Attendant

£13.85 per hour (including service charge)

The Ned Doha

Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned’s Club, a private members’ club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool. Job Purpose:The Housekeeping Supervisor will oversee and coordinate the daily activities of the housekeeping team to ensure our facilities meet the highest standards of cleanliness and order. This role involves managing staff, organizing workflow, and ensuring all cleaning and maintenance tasks are completed efficiently and effectively. Responsibilities:<ul><li>Supervise and schedule housekeeping staff to ensure proper coverage and high standards of cleanliness.</li><li>Conduct daily inspections of guest rooms, public areas, and back-of-house spaces to ensure adherence to cleanliness and safety protocols.</li><li>Train new housekeeping staff and provide ongoing coaching and feedback to existing team members.</li><li>Develop and implement housekeeping procedures, checklists, and standards to enhance operational efficiency and guest satisfaction.</li><li>Handle inventory management, including ordering and maintaining cleaning supplies and equipment.</li><li>Address guest complaints and concerns related to housekeeping in a timely and professional manner.</li><li>Monitor and manage housekeeping budgets, including labor and supply costs.</li><li>Ensure compliance with health, safety, and sanitation regulations.</li><li>Collaborate with other departments to ensure seamless operation and guest experience.</li></ul> Qualifications &amp; Competencies:<ul><li>High school diploma or equivalent required; additional education in hospitality management or related field is advantageous.</li><li>Minimum of 2-3 years of experience in a supervisory role within a housekeeping or hospitality environment.</li><li>Strong leadership skills with a proven ability to manage, motivate, and develop a team.</li><li>Excellent organizational and time-management skills with a keen eye for detail.</li><li>Proficiency with housekeeping and cleaning equipment and techniques.</li><li>Strong problem-solving skills and the ability to handle multiple tasks simultaneously.</li><li>Excellent communication and interpersonal skills.</li><li>Flexibility to work varied shifts, including evenings, weekends, and holidays.</li></ul> What’s In It for you?<ul><li>One of the most iconic place to be and work</li><li>Amazing learning and development program</li><li>Discounted rates at The NED Doha</li><li>Fantastic career growth opportunities</li></ul> At The NED, we don&#39;t just celebrate our diversity, we challenge ourselves to do even better. The NED is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality. Apply today and join us as a Housekeeping Supervisor! #YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO #LoveTheNed

27 Vacancies

We are temporarily unable to display this vacancy.

Please try again later.