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Hotel

The Ned City of London Guest Experience

Going above and beyond for our guests is our Guest Experience team. This group of customer service professionals always go the extra mile to make our guests’ time with us special. Do you want to join one of the best places to work in hospitality? What’s the role?Reservation &amp; Guest Experience Agent – immediate start available Where will you be working?Situated in the heart of the City, in the former Midland Bank headquarters, The Ned houses Ned’s Club, a private members’ space, gym and rooftop, alongside a public spa, ten restaurants and bars and 250 hotel bedrooms. What will you be doing? <ul><li>Excellent customer service is in your DNA, and you’ll be providing this to our guests and members</li><li>You’ll be looking after all incoming calls and emails for reservations, encompassing our restaurants, rooms, member services, and spa</li><li>Shifts vary between 0700 – 1530, 1430 – 2300, and occasional night shifts</li></ul> What can The Ned give you?<ul><li>Salary of £14.60/hour (including service charge)</li><li>Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast</li><li>Exciting learning and development programmes to help progress your career</li><li>Exclusive rates at The Ned for staying and eating for you, your family and friends</li><li>Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping, and cinema discounts</li><li>Your birthday off after a year of service and more holiday after five years</li><li>Paid volunteer day</li><li>Refer a friend scheme of up to £1,000</li><li>Regular social events, including an annual pool party</li><li>Employee assistance programme – 24/7 advice and support</li><li>Reward and recognition initiatives</li></ul> At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality. Please let us know of any specific needs you may have during your interview. All candidates must be eligible to live and work in the UK to be considered for this role. Apply today and join us as a Guest Experience Agent #lovethened

Reservation & Guest Experience Agent

Estimated yearly earnings of £30,368 - hourly pay of £14.60 including service charge, based on a 40 hour working week

The Ned City of London Housekeeping

Room Attendant

Estimated yearly  pay of £30,888 - £14.85 per hour including service

﻿Spa Attendant

Estimated yearly earnings of £28,808 - hourly pay of £13.85 including service charge, based on a 40 hour working week

﻿Public Area Attendant

Estimated yearly earnings of £28,808 - hourly pay of £13.85 per hour including service charge, based on a 40 hour working week

The Ned Doha

Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned’s Club, a private members’ club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool. Job Purpose:The Housekeeping Supervisor will oversee and coordinate the daily activities of the housekeeping team to ensure our facilities meet the highest standards of cleanliness and order. This role involves managing staff, organizing workflow, and ensuring all cleaning and maintenance tasks are completed efficiently and effectively. Responsibilities:<ul><li>Supervise and schedule housekeeping staff to ensure proper coverage and high standards of cleanliness.</li><li>Conduct daily inspections of guest rooms, public areas, and back-of-house spaces to ensure adherence to cleanliness and safety protocols.</li><li>Train new housekeeping staff and provide ongoing coaching and feedback to existing team members.</li><li>Develop and implement housekeeping procedures, checklists, and standards to enhance operational efficiency and guest satisfaction.</li><li>Handle inventory management, including ordering and maintaining cleaning supplies and equipment.</li><li>Address guest complaints and concerns related to housekeeping in a timely and professional manner.</li><li>Monitor and manage housekeeping budgets, including labor and supply costs.</li><li>Ensure compliance with health, safety, and sanitation regulations.</li><li>Collaborate with other departments to ensure seamless operation and guest experience.</li></ul> Qualifications &amp; Competencies:<ul><li>High school diploma or equivalent required; additional education in hospitality management or related field is advantageous.</li><li>Minimum of 2-3 years of experience in a supervisory role within a housekeeping or hospitality environment.</li><li>Strong leadership skills with a proven ability to manage, motivate, and develop a team.</li><li>Excellent organizational and time-management skills with a keen eye for detail.</li><li>Proficiency with housekeeping and cleaning equipment and techniques.</li><li>Strong problem-solving skills and the ability to handle multiple tasks simultaneously.</li><li>Excellent communication and interpersonal skills.</li><li>Flexibility to work varied shifts, including evenings, weekends, and holidays.</li></ul> What’s In It for you?<ul><li>One of the most iconic place to be and work</li><li>Amazing learning and development program</li><li>Discounted rates at The NED Doha</li><li>Fantastic career growth opportunities</li></ul> At The NED, we don't just celebrate our diversity, we challenge ourselves to do even better. The NED is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality. Apply today and join us as a Housekeeping Supervisor! #YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO #LoveTheNed

11 Vacancies

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