Club Reception Manager

Club Reception Manager

Our reception team are positioned in the heart of our stunning ground floor lobby and are the focal point for guests arriving to the club. Surrounded by our ever-changing art collection and decorative Byzantine style and innovative concrete mosaics, it’s a great place to work and welcome our guests. As the Club Reception Manager, you’ll lead a team of smiling faces that start every guests’ visit with the outstanding hospitality that The Ned is known for. Do you want to join one of the best places to work in hospitality?

What’s the role?

Club Reception Manager

Who we are…

The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.

Seven years after launching The Ned London in 2017, we are proud to be opening a Ned’s Club in the US capital, our fourth and newest location.

The property…

Ned’s Club Washington DC is a members’ club set over three floors of a neoclassical style building situated within President’s Park at 734 15th Street NW.

The Riggs Building sits opposite the US Treasury and was constructed in 1930. The 12-storey building is located around the corner from the White House and sits above the Milken Center for Advancing the American Dream, formerly the historic Riggs Bank Corcoran branch.

The Club has a Rooftop Terrace and Loft Restaurant with views overlooking the White House, US Treasury and Washington Monument, plus a Founder’s Dining Room, The Library, Drawing Room, Gallery and Conservatory. On level nine, there is a self-contained floor of private event spaces.

Reporting into the Membership Team and as part of the daily reception operation you will:

• Train a team of guest receptionists who have the skills and confidence to guide the day-to-day experience of our members coming and leaving the Club
• Be the guardian of outstanding hospitality at Ned’s Club, whether that is assisting with questions and complaints to delivering memorable experiences every time a member needs a solution
• Collaborate with all other relevant departments to provide a seamless experience for every guest
• Assist with communicating all VIP arrivals and pertinent member information to the proper departments in anticipation of our members and guests needs
• Build rapport with regular guests over time, learning their preferences and what makes for an amazing experience
• Continue to elevate our arrival and departure experience, uphold and assist in enforcing our Club rules with our members

*The list of responsibilities is illustrative only and is not a comprehensive listing of all functions and tasks performed by this position. The company reserves the right to add, remove or alter duties when business needs dictates.

What you can bring to the role:

• Experience managing a team and supervising people in a hospitality environment
• Brilliant written and verbal communication skills
• Previous hotel or reception experience with a proven track record of delivering outstanding guest experiences and people engagement
• Our customers and guests expect the best, so high standards are essential
• An organized and detailed manner is non-negotiable, able to manage multiple priorities and a busy operation at the same time
• Our reception area can be high pressure and you’ll be the stable presence that our team look to, so a calm demeanor and a genuine passion for providing guests with exceptional hospitality is essential ideally the person in this role would be preparing to be our next lead, so a desire to learn and progress is preferred, but not essential
• Flexible schedule, able to work evenings, weekends, and holidays when needed

What The Ned can give you:

• Salary of up to $75,000/ year
• Medical, Dental, Vision, Company Paid Life, STD, LTD Insurance
• Complimentary meals in our employee cafeteria
• Exciting learning and development programs to help progress your career
• Exclusive rates with our hotels for stays and dining, exclusive rates for your family and friends for hotel stays
• Paid time off
• 401k matching
• Employee assistance program – advice and support
• Reward and recognition initiatives

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion program is central to making that vision a reality.

Please let us know of any specific needs you may have during your interview.

All candidates must the right to work in the US to be considered for this role.

Apply today and join us as a Club Reception