Head Restaurant Server

Ned's Club Washington

Washington•Salary of $17.50/hour plus gratuity•Full time

Our members expect the best food, drinks, and service across our restaurants and bars. Our Club Head Restaurant Server leads the smiling faces delivering everything needed to create an amazing experience every time.


All of our teams at Ned’s Club deliver top tier hospitality, but what sets our Club staff apart is the ability to build lasting rapport - every guest is a loyal member or a potential new member so every interaction is crucial and every piece of information we learn about what our members love is used to create an even better experience for them the next time.


Do you want to join one of the best places to work in hospitality?


What’s the role?

Head Restaurant Server


Who we are…

The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.

Seven years after launching The Ned London in 2017, we are proud to be opening a Ned’s Club in the US capital, our fourth and newest location.


The Property…

Ned’s Club Washington DC is a members’ club set over three floors of a neoclassical style building situated within President’s Park at 734 15th Street NW. The Riggs Building sits opposite the US Treasury and was constructed in 1930. The 12-story building is located around the corner from the White House and sits above the Milken Center for Advancing the American Dream, formerly the historic Riggs Bank Corcoran branch.

The Club has a Rooftop Terrace and Loft Restaurant with views overlooking the White House, US Treasury and Washington Monument, plus a Founder’s Dining Room, The Library, Drawing Room, Gallery and Conservatory. On level nine, there is a self-contained floor of private event spaces.


As a Head Restaurant Server on the Food & Beverage team, reporting into the Restaurant management team you will:

  • As a lead server of the Restaurant team, you will be a guardian of outstanding hospitality within your team, modeling behaviors, monitoring standards, and providing coaching and feedback where needed
  • Tailor your service to deliver the exceptional experiences that Ned’s Club is known for
  • Using your unrivalled knowledge of our menus, you’ll answer all queries and provide recommendations to make sure every guest receives the perfect meal
  • Even when not directly interacting with our guests you will be in full view so you will always be impeccably presented, delivering a slick operation, all with a friendly and open energy
  • Be the last guardian of food and drink quality and presentation, never letting anything lower than Ned standards reach our guests
  • Maintain a safe and clean restaurant environment, protecting our guests and your teammates from any possible harm
  • Collaborate with our membership relations team where necessary, providing members with an amazing experience every time is your top priority
  • Build rapport with members over time, learning their preferences and what makes for an amazing experience – storing this information on our reservations system for future visits


What you can bring to the role:

  • Previous restaurant experience with a proven track record of delivering outstanding service and hospitality is essential
  • Previous experience of leading a team is beneficial, but experienced servers looking to take their next step are also welcomed
  • Rapport building skills are essential for working in our Club spaces, every guest is a loyal member or a potential new member, so every interaction is crucial
  • As the smiling face looking after every member and guest in our Club spaces, you’ll have a bright personality and genuine warmth with a passion for outstanding hospitality
  • This can be a high-pressure role, so a calm demeanor and ability to defuse situations and turn them into a positive is extremely valuable
  • In our Club spaces you may be looking after high-profile people who value their privacy, so a degree of confidentiality is non-negotiable
  • Great all-round food and drinks knowledge is an advantage, but we can teach you everything you need to know about our menus
  • Our members expect the best, so patience and a genuine desire to deliver outstanding experiences every time is an absolute must
  • We love people to continuously improve, so if you have the desire to learn and progress then you can take part in loads of learning here at The Ned as part of our monthly learning calendar


What The Ned can give you:

  • Salary of $17.50/hour plus gratuity
  • Medical, Dental, Vision, Company Paid Life, STD, LTD Insurance
  • Complimentary meals in our friendly team restaurant when the Club opens
  • Exciting learning and development programs to help progress your career
  • Exclusive rates with our hotels for stays and dining, exclusive rates for your family and friends for hotel stays
  • Paid time off
  • 401k matching
  • Employee assistance program - advice and support
  • Reward and recognition initiatives


At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion program is central to making that vision a reality.


Please let us know of any specific needs you may have during your interview.


All candidates must be eligible to work in the US to be considered for this role.


Apply today and join us as a Head Restaurant Server


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