Member Relations Specialist

Ned's Club Washington

Washington•Salary of up to $75,000/year•Full time

Our Ned’s Club members expect the most exclusive services and experiences across our club.


Are you passionate about hospitality and creating exceptional member experiences? Our Member Relations Specialist is the face of Ned’s Club on the floor – building genuine connections, supporting daily club operations, and ensuring every member feels welcomed, valued, and cared for. From leading inductions to gathering feedback and collaborating with teams across the club, no two days are the same in this dynamic, people-focused role.


Do you want to join one of the best places to work in hospitality?


What’s the role?

Member Relations Specialist

About The Ned

The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.


Seven years after launching The Ned London in 2017, we are proud to be opening a Ned’s Club in the US capital, our fourth and newest location.

The property…

Ned’s Club Washington DC is a members’ club set over three floors of a neoclassical style building situated within President’s Park at 734 15th Street NW.


The Riggs Building sits opposite the US Treasury and was constructed in 1930. The 12-storey building is located around the corner from the White House and sits above the Milken Center for Advancing the American Dream, formerly the historic Riggs Bank Corcoran branch.


The Club has a Rooftop Terrace and Loft Restaurant with views overlooking the White House, US Treasury and Washington Monument, plus a Founder’s Dining Room, The Library, Drawing Room, Gallery and Conservatory. On level nine, there is a self-contained floor of private event spaces.


As part of the Membership Team and a key part of Member Relations you will:

  • The Member Relations Specialist is a vital part of the Membership team, acting as a consistent, professional presence during club service hours and helping to ensure a seamless, attentive experience for our members on the floor.
  • Serve as a key point of contact for members during service hours, offering gracious, polished hospitality and maintaining a strong presence in club spaces.
  • Facilitate new member inductions, ensuring each new member feels warmly welcomed and well-informed about club offerings.
  • Represent the membership team at daily F&B standups and internal meetings, sharing timely member feedback and floor insights.
  • Participate in 1-on-1 member coffee chats to foster relationships and capture informal feedback.
  • Place phone calls to members ahead of their renewals to solicit feedback and understand intent to renew.
  • Educate F&B and frontline teams on membership policies and service standards by delivering informal, ongoing trainings.
  • Identify and bring forward thoughtful, practical suggestions to improve communication and service across departments – particularly between Membership and F&B.
  • Collaborate with Membership, Events, and F&B teams to stay informed of upcoming priorities and ensure members experience seamless support.
  • Provide clear and concise daily reports that capture key member moments, service insights, and operational updates.
  • Share member insights and informal feedback to help inform membership strategy and elevate the overall experience.
  • Support execution of club events, offering a member-first lens and on-the-floor coordination when needed.
  • Proactively surface ideas to surprise and delight members, enhancing engagement through thoughtful details and timely gestures.
  • Model polished, luxury-appropriate tone in all interactions, both verbal and written.

What you can bring to the role:

  • This role is a salaried exempt onsite position and requires flexible availability for evenings, weekends, and peak service hours to support member engagement across all areas of the Club.
  • 1–2 years of experience in luxury hospitality, private clubs, membership-based organizations, or client-facing service environments.
  • A warm, approachable presence and polished communication style that resonates with a high-touch, high-expectation member base.
  • A natural sense of discretion, professionalism, and ease when interacting with all members and guests, but especially with high-profile or VIP individuals.
  • Comfort navigating multiple priorities in a fast-paced, service-driven environment.
  • A solutions-oriented mindset, with the confidence to surface observations and recommendations that enhance the member experience.
  • Passion for creating thoughtful, memorable moments that contribute to a vibrant and connected club culture.
  • Strong attention to detail, time management, and ability to stay composed and proactive in a fast-paced, member-facing environment.
  • Comfort presenting in small group settings and contributing in cross-departmental meetings.
  • Familiarity with Salesforce or similar CRM platforms is a plus.


What can The Ned give you?

  • Salary of up to $75,000/year
  • Medical, Dental, Vision, Company Paid Life, STD, LTD Insurance
  • Complimentary meals in our friendly team restaurant
  • Exciting learning and development programs to help progress your career
  • Exclusive rates with our hotels for stays and dining, exclusive rates for your family and friends for hotel stays.
  • Paid time off
  • 401k matching
  • Employee assistance program –advice and support
  • Reward and recognition initiatives


At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion program is central to making that vision a reality.


Please let us know of any specific needs you may have during your interview.


All candidates must be eligible to work in the US to be considered for this role.


Apply today and join us as a Member Relations.


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